Privacy Policy

1. Introduction

Welcome to TwitterView ("the Service," "we," "us," or "our"). We value your privacy and are committed to handling your information lawfully, fairly, and only to the extent reasonably necessary for providing and protecting the Service.

This Privacy Policy explains what information we may collect when you visit, register, sign in, request public content, download content, purchase a subscription, or contact us; how we use that information; when we may share it; and what choices and rights may be available to you.

This Privacy Policy applies to your use of TwitterView through our website and related pages, features, and services. By using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please stop using the Service.

2. Information We May Collect

To provide the Service, protect transactions, maintain platform security, and improve user experience, we may collect the following categories of information:

2.1 Information You Provide

• Account information you provide or authorize during registration or sign-in, such as your name, avatar, email address, or other basic profile details.
• Information related to subscription purchases, refund requests, customer support, or billing inquiries.
• Information you choose to provide when you contact us with feedback, complaints, or other requests.

2.2 Information Generated Through Use of the Service

• Activity records within the Service, such as searches, downloads, exports, sign-ins, subscription changes, and page visits.
• Information related to security, stability, and abuse prevention, such as device details, browser details, access time, referral source, network identifiers, and approximate location data.
• Records reasonably necessary for account protection, fraud prevention, dispute handling, compliance, and audit purposes.

2.3 Information Related to Public Content Requests

• Public profile identifiers, public post links, public post IDs, or other information needed to fulfill your request.
• Public content processed temporarily in order to display, download, or export the results you requested.

3. How We Use Information

We may use relevant information for the following purposes:

• To provide account registration, sign-in, identity verification, and account management functions.
• To process your request and present, download, or export the public content you asked to access.
• To handle subscriptions, renewals, refunds, billing review, and customer support matters.
• To maintain platform security, detect abnormal activity, and prevent fraud, misuse, or conduct that may harm users or the Service.
• To measure usage, improve product experience, and enhance service quality.
• To comply with legal obligations, respond to lawful requests, resolve disputes, and protect our legitimate interests.

4. Public Content Handling

TwitterView is designed to help users view, organize, download, and export publicly accessible content. Unless required by law or separately authorized by you, we do not use the public content you request for purposes unrelated to providing the Service to you.

The Service does not require you to provide your Twitter / X password. Your use of TwitterView does not mean that we take custody of your Twitter / X login credentials.

5. Data Storage and Caching Notice

We follow a data minimization approach and aim to avoid building a long-term archive of requested public content.

5.1 No Long-Term Storage of Requested Content

We do not keep the specific tweet content, full public profile text, images, videos, or other complete copies of requested public content in our persistent database for long-term storage.

For personal information that is necessary for account creation, billing, customer service, legal compliance, or service protection, we keep only the minimum information reasonably required for those purposes. That information is not maintained as part of any public content archive.

5.2 Short-Term Temporary Caching

To improve speed, stability, and overall service efficiency, and to reduce repeated requests to public platforms, we may temporarily cache public content requested through the Service. Such temporary caching is generally limited to no more than 60 minutes and is automatically cleared after expiration. This cache is used only to improve service performance and is not intended as long-term storage.

5.3 Business and Compliance Records

Although we do not retain the specific public content you request as a long-term archive, we may keep necessary records related to accounts, subscriptions, transactions, support, security review, and platform operations for contractual, legal, compliance, dispute-resolution, and service-protection purposes.

6. How We May Share Information

We do not sell your personal information.

We may share relevant information in the following situations and only to the extent reasonably necessary:

• With trusted service partners that support identity verification, payment processing, infrastructure operations, customer support, risk control, analytics, or communications.
• When disclosure is required by applicable law, regulation, legal process, or a lawful request from a competent authority.
• In connection with a merger, acquisition, financing, reorganization, asset transfer, or similar business transaction, subject to appropriate privacy and confidentiality protections.

7. Cookies and Similar Tools

We may use cookies, local storage, and similar tools to maintain sign-in status, remember necessary preferences, improve user experience, measure service performance, and support security functions.

You can usually manage or remove these tools through your browser settings. However, disabling certain necessary tools may affect the availability or functionality of parts of the Service.

8. Data Retention

We retain information for different periods depending on the nature of the data, the purpose of processing, contractual needs, legal obligations, and dispute-handling requirements.

In general:

• Account information may be retained while your account remains active and for a reasonable period thereafter.
• Transaction, billing, refund, and compliance records may be kept longer where required for financial, tax, audit, or regulatory purposes.
• Specific public content related to your request is handled only in short-term temporary processing and is not retained as a long-term content archive.
• When retention is no longer necessary, we will delete or de-identify the information within a reasonable period, unless a longer retention period is required by law.

9. Information Security

We use reasonable administrative, organizational, and security measures designed to help protect information against unauthorized access, disclosure, alteration, loss, or misuse.

No method of transmission, storage, or internet-based processing can be guaranteed to be absolutely secure. If a security incident occurs that may affect your rights or interests, we will take appropriate steps under applicable law, which may include assessment, containment, notification, and further improvements to our safeguards.

10. Your Rights and Choices

To the extent provided by applicable law, you may have the right to:

• Access and understand the information we hold about you;
• Correct or update inaccurate or incomplete information;
• Request deletion of your account or certain information;
• Withdraw consent where processing is based on your consent;
• Object to or restrict certain processing activities;
• Manage preferences related to marketing messages, notifications, or similar communications.

If you would like to exercise any of these rights, please contact us using the details at the end of this Privacy Policy. For security purposes, we may request reasonable verification before processing your request.

11. Children's Privacy

If applicable law imposes special requirements for minors using online services, minors should use the Service only with the consent and guidance of a parent or legal guardian. If we become aware of a violation of applicable child-protection rules, we may take reasonable measures such as deleting information, limiting functionality, or closing an account.

12. Cross-Border Processing

Because the Service may be available to users in multiple regions, your information may be processed outside your place of residence or by service providers located in other jurisdictions on our behalf. Wherever information is processed, we seek to require appropriate protections within a reasonable and lawful scope.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, legal obligations, or regulatory expectations. The updated version will be posted in an appropriate location and will take effect on the date of posting or the stated effective date.

If a change is likely to materially affect your rights, we will provide additional notice where reasonably practicable.

14. Contact Us

If you have any questions, suggestions, or requests regarding this Privacy Policy or how we handle information, you may contact us at:

• Email: support@twitterview.com

By using the Service, you acknowledge that you have read and understood this Privacy Policy and agree to the handling of relevant information as described in this Policy.